MUSEUM FACILITIES ATTENDANT

POSITION OVERVIEW

The Museum Facilities Attendant is primarily responsible for the safety and protection of visitors and exhibits, and for the general maintenance, security, and custodial needs of the Museum facilities.

DUTIES AND RESPONSIBILITIES

This position provides a wide variety of security, maintenance, and custodial services to Museum visitors and staff. Duties include, but are not limited, to:

 

Ensure that visitors have a positive experience at the Museum by providing basic directions and information about the exhibits and facilities.

 

Greet guests and answer routine questions about Museum programs, regulations, and operating hours.

 

Actively monitor and control galleries, reception, and public spaces of the Museum to safeguard exhibits and facilities against damage, vandalism, fire, theft, unlawful entry, or other disturbances.

 

Maintain surveillance of visitor parking areas and report unauthorized or suspicious vehicles and activity.

 

Assist staff and volunteers with enforcing Museum guidelines and regulations.

 

Complete written incident reports as necessary and submit to the Museum’s Facilities Manager.

 

Assist with implementing the Museum’s disaster preparedness plan and evacuation of the public and staff.

 

Assist with ensuring visitor safety in the event of an injury, accident, or emergency.

 

Open and close Museum facilities following established hours and security procedures, including turning off lights and equipment and politely telling visitors that it is time to leave.

 

Assist staff with closing off spaces and preparing galleries and meeting rooms to receive visitors for special exhibitions, meetings, and private functions.

 

Assist staff with installing, cleaning, and maintaining exhibits, interpretive panels, and exhibit caseworks.

 

Perform minor landscaping work to maintain the exterior appearance of Museum properties.

 

Clean and maintain all visitor and public spaces, exhibit galleries, restrooms, staff offices, meeting rooms, hallways, snack and common areas, boardroom, stairs, and elevators.

 

Safely move heavy objects, furniture, display cases, and collections pieces as directed.

 

Assist with minor building maintenance and repair projects, such as hanging pictures, painting and patching walls, replace air filters, replace light bulbs, basic machine repair, etc.

 

Promptly report maintenance concerns, issues, or potential safety hazards to the Museum’s Facilities Manager.

REPORTS TO

The Museum Facilities Manager

MINIMUM QUALIFICATIONS AND REQUIREMENTS

Must be eighteen years of age or older. High school diploma or equivalent with at least two (2) years of prior work experience in customer service, security, or public safety.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Working knowledge of standard health, safety, and security policies and procedures.

 

A pleasant, professional image and a keen interest in the Museum’s work and collections.

 

Good written and oral communication skills.

 

Reliable and trustworthy.

 

Ability to proactively provide information to visitors about the Museum’s exhibitions,

events, activities, and services.

 

Ability to anticipate visitor needs and deliver quality customer service to a diverse range of guests with varied needs.

 

Ability to lift and use a fire extinguisher.

 

Ability to independently operate standard cleaning, moving, and maintenance equipment, such as a floor buffer, ladder, scissor lift, vacuum cleaner, hand truck, and pallet jack.

 

Skill in cleaning, waxing, and buffing tiled floors to maintain a professional condition and appearance.

 

Ability to exercise proper care and precautions not to mar or otherwise damage Museum furnishings, exhibit cases, artwork, or interpretive panels.

 

Ability to handle chemical products, soaps, and cleaning agents in a safe and responsible manner.

 

Ability to learn special or specific methods of cleaning the Museum facilities and exhibit cases.

 

Ability to learn and follow Museum procedures and policies and a willingness to adapt to new or updated training or procedures.

 

Ability to act in a calm, courteous, and decisive manner in assisting visitors during fire alarms and other emergencies.

 

Ability to work effectively as part of a team.

 

Ability to work a flexible schedule, including evenings, weekends and public holidays.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work takes place in a public setting, exhibit and reception rooms, storage, conservation, workshop spaces, and the Museum’s satellite facilities. The Museum Facilities Attendant must be physically and mentally fit and able to patrol multi-story buildings, climb stairs, stand, and walk for extended periods of time. Bending, twisting, and lifting objects weighing up to fifty (50) pounds unassisted is also required. The job requires the employee to be able to use various cleaning agents and able to read and understand product labels. The employee may be exposed to wet or humid conditions, moving mechanical parts, power tools, noise, and fumes or airborne particles.

COMPENSATION AND BENEFITS

This is a full-time (40 hours per week), non-exempt, hourly position. The starting pay is $15.22 per hour; this position is also eligible for health, dental, and vision insurance.

APPLICATION

Please email your resume to museumrelations@historymuseumofmobile.com.