Job Postings

MUSEUM RECEPTIONIST 

POSITION OVERVIEW 

The Museum Receptionist is responsible for welcoming visitors and offering friendly and courteous assistance regarding the Museum, its exhibits, services, and programs. This is a high profile position that sets the initial tone for each guest’s experience and perception of the Museum. 

DUTIES AND RESPONSIBILITIES 

This position provides a wide range of visitor, cashier, and clerical services including, but not limited, to: 

  • Responsible for receiving Museum guests and overseeing the Museum’s admissions desk. 
  • Provide orientation to visitors and information regarding self-guided tours, exhibit galleries, special exhibitions, admission fees, operating hours, rental opportunities, and other basic Museum services. 
  • Direct visitor flow in Museum and provide access to professional staff as needed. 
  • Answer multi-line telephone and routes calls or takes messages as necessary. 
  • Maintain an accurate listing of staff members, their phone numbers, position titles, departments, and specific areas of responsibility. 
  • Receive, record, and secure all revenues received from admission fees, merchandise sales, tours, and ticketed events. 
  • Accurately account for all monies received on the appropriate forms and reconcile visitation and revenues on a daily basis with the Museum’s Business Manager. 
  • Maintain the visitor sign-in book. Gather, compile and report demographic data on Museum visitors to assist with future planning. 
  • Monitor galleries and public areas for inappropriate behavior and report safety or security concerns to the Museum’s Facilities Manager in a discreet and timely manner. 
  • Assist with light housekeeping and cleaning of the reception area. 
  • Assist with working special events, set up and breakdown of chairs and tables, as needed. 

REPORTS TO 

  • The Facilities Manager 

MINIMUM QUALIFICATIONS AND REQUIREMENTS 

  • Graduation from high school or GED equivalent, with associated reading, writing, and speaking skills. One or more years of work experience with the public performing sales, clerical, and cash handling duties. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

  • Knowledge of telephone etiquette and basic office procedures and practices. 
  • Basic computer skills. 
  • Knowledge of Museum facilities, exhibits, and services. 
  • A strong work ethic and a positive, outgoing, and friendly personality. 
  • Ability to give a basic introductory tour of the Museum. 
  • Ability to deal effectively and pleasantly with Museum visitors and staff members. 
  • Ability to interpret and explain Museum programs, policies, and activities in a clear, concise, and unfailingly courteous manner. 
  • Ability to address visitor inquiries, comments, and complaints in a polite and helpful fashion. 
  • Ability to maintain a professional demeanor and appearance in a fast-paced, changing, or stressful work conditions. 
  • Ability to multi-task, prioritize assignments, and work efficiently with a minimum of supervision. 
  • Ability to identify visitor needs and take the initiative to correct, remedy, or improve the guest experience. 
  • Ability to work flexible hours, including weekends and holidays. 

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS 

  • General reception desk and office environment. This position involves sitting for long periods of time. Walking, standing, bending, twisting, and occasional lifting is required. Computer usage involving repetitive hand and wrist motion is also necessary. 

COMPENSATION AND BENEFITS 

  • This is a full-time (40 hours per week), non-exempt, hourly position. The starting pay is $15.22 per hour; this position is also eligible for health, dental, and vision insurance. 

APPLICATION

  • Interested applicants should apply by emailing a resume to museumrelations@historymuseumofmobile.com
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